Instore, Online & Outlet Returns

Online Purchases 

Items that are in stock at the time of purchase can be exchanged or credited within 14 days of purchase. Please email shop@ecc.co.nz with your order number & exchange request.  

Please note that credits can not be redeemable for purchases through our online store. Please contact shop@ecc.co.nz to complete a purchase using your store credit.

It is at the discretion of ECC to accept a return or exchange request for indent order items. Please contact shop@ecc.co.nz if you would like to return a product and we will do our best to accommodate your request.

In-store purchases

Please contact the salesperson who you placed your order with - they will be able to assist you further with your request.

ECC Outlet & Sale Purchases

All items purchased through the ECC Outlet or during the sale promotion period are final and not eligible for refund or exchange. 

Faulty Items

In the unfortunate event that your goods arrive damaged. Please contact us as soon as possible through shop@ecc.co.nz including images of the damaged item and packaging and we will endeavour to rectify the situation as soon as possible.